Introduction

At BC Counselling Services, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with applicable privacy laws.

Personal Information

We may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number.

• Demographic Information: Age, gender, and other personal details relevant to counselling services.

• Health Information: Details about your mental and physical health, medical history, and any other information you provide during counselling sessions.

• Payment Information: Credit card details and billing information for processing payments for our services.

Usage Data

We may collect information about your interactions with our website, including:

• IP Address

• Browser Type and Version

• Pages Visited

• Time and Date of Visits

• Referring Website

How We Use Your Information

We use your personal information for the following purposes:

• Providing Counselling Services: To understand your needs and provide tailored counselling sessions.

• Communication: To contact you regarding your appointments, respond to inquiries, and provide updates.

• Billing and Payment: To process payments for our services.

• Improving Our Services: To enhance our website and counselling services based on your feedback and usage patterns.

• Legal Obligations: To comply with legal and regulatory requirements.

How We Protect Your Information

We implement a variety of security measures to ensure the safety of your personal information:

• Data Encryption: Sensitive information transmitted online is encrypted using Secure Socket Layer (SSL) technology.

• Access Controls: Access to your personal information is restricted to authorized personnel only.

• Data Storage: Personal information is stored securely and only for as long as necessary to fulfill the purposes outlined in this policy.

Confidentiality

We do not share, trade, or otherwise transfer your personal information to any outside parties. Your information is kept completely confidential and is only used internally to provide you with the best possible counselling services.

Usage Data

Usage data collected from our website is always encrypted and is anonymous. This data is used solely to improve the user experience and functionality of our website.
 

Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.

• Correct Your Information: Request corrections to any inaccurate or incomplete personal information.

• Delete Your Information: Request the deletion of your personal information, subject to certain legal exceptions.

• Withdraw Consent: Withdraw your consent to the processing of your personal information at any time.
   

Cookies

Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
 

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
 

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

BC Counselling Services
Phone: (604) 800-6641
Email: farzana.jafary@bccounsellingservices.ca